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Second Line IT Engineer - I.T. Solutions

Salary £30,000 - £32,000
Location Sheffield Head Office
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Ready to take your IT engineering skills to the next level? At ASK4, you will be part of a close-knit second line support team delivering high-quality technical solutions to clients across Europe — with the variety, autonomy, and technical depth to keep every day interesting.

Based at our Sheffield HQ, you will resolve escalated technical issues, manage server infrastructure, deliver projects independently, and play a key part in maintaining the high service standards our clients rely on. This is a hands-on role for someone who is methodical, technically curious, and genuinely enjoys solving problems.

Key Responsibilities

  • Resolve escalated technical issues through to completion, drawing on wider technical, account management, or operational resources as needed.
  • Carry out server software installations, updates, and configuration in line with client requirements.
  • Deliver small to midsize IT projects independently, and contribute to the design of larger projects alongside senior colleagues.
  • Attend client sites for onsite work and urgent break/fix issues as required.
  • Maintain accurate logs of all work, updates, and actions within the ticketing system.
  • Assist clients with information requests, audit queries, and ISO certifications.
  • Contribute to documentation creation and maintenance, and suggest client IT development opportunities.
  • Work collaboratively with the Client Success Management team to support and develop client relationships.

 

About You

We are looking for a technically strong engineer who combines solid hands-on expertise with great communication and a customer-focused mindset.

Essential:

  • Strong working knowledge of Microsoft Windows Server, Active Directory, and Microsoft 365.
  • Good knowledge of MikroTik, UniFi, and Cisco routers.
  • Excellent knowledge of HP, MikroTik, and Cisco switches and wireless access points.
  • Experience with SSL/TLS certificate acquisition, renewal, and installation.
  • Strong practical experience with SSH protocol and remote server management, including key-based authentication and SSH tunnelling in a production environment.
  • Experience optimising and maintaining server infrastructure and virtualisation platforms.
  • Excellent organisational skills, attention to detail, and time management.
  • Clear, professional communication with clients and colleagues, both written and verbal.
  • A full driving licence and access to a vehicle with business insurance.

 

Desirable:

  • Experience working in an MSP or similar environment.
  • Additional European language skills.
  • Experience delivering IT projects.
  • A proactive, continuous learning mindset.

Our Commitment to Inclusion

We are committed to fostering an inclusive workplace where diversity is valued. We welcome applications from people of all backgrounds and identities and ensure fair treatment for all, regardless of protected characteristics under the Equality Act 2010.

We are happy to make reasonable adjustments throughout the recruitment process and beyond, to ensure it is accessible and fair for everyone. If you require any adjustments or would like to discuss your needs, please contact us at careers@ask4.com.

 

Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries. 

The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.

Bonus Scheme (profit share)

Birthday day off

Flexible Holiday scheme

Hybrid working

Increased Holiday based on length of service

Recognition scheme

(Please note, benefits may vary depending on employee location) 

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