This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
About the Role
Are you a technically strong IT professional who thrives on solving complex problems and delivering excellent client experiences? If so, this could be the role for you.
ASK4 is an international technology company providing managed internet connectivity and smart building solutions to multi-tenant properties across Europe. We are a close-knit, values-driven team based in Sheffield, and we are looking for a Second Line IT Engineer to join our IT Solutions function.
In this role, you will be part of the second line technical support team, taking ownership of escalated issues, supporting client IT systems, and delivering small to mid-sized projects independently. You will work closely with clients and internal colleagues, making a real difference to the service experience of our customers across our managed properties.
Key Responsibilities
Resolve escalated technical issues end-to-end, collaborating with wider technical, account, and operations colleagues as needed
Carry out server software installations, updates, and configuration across client environments
Deliver small to mid-sized development projects independently, and contribute to larger initiatives alongside senior colleagues
Attend client sites across the UK for on-site work and urgent fixes as the primary resource, with the expectation of regular national travel and the potential for travel throughout the EU (a valid driving licence and access to a car with business insurance is required)
Maintain accurate records within the ticketing system, ensuring all actions, notes, and time are logged correctly
Support clients with information requests, audit queries, and ISO certification requirements
Create and maintain technical documentation and contribute to system-wide infrastructure decisions
Support client relationship management alongside the Customer Success Management team
Act as additional resource for inbound calls when the first line team is unavailable
About You
Essential
Strong working knowledge of Microsoft Windows Server and Active Directory
Good experience with SSL/TLS certificates, including acquisition, renewal, and installation
Good knowledge of Microsoft 365, MikroTik, UniFi, and Cisco Routers, and network switches (HP, MikroTik, or Cisco)
Good knowledge of Wireless Access Points (MikroTik, Unifi, or Cisco)
Ability to troubleshoot issues methodically, with strong attention to detail and excellent time management
Experience in a customer-facing role with clear and professional written and verbal communication skills
A collaborative, team-oriented approach with a genuine commitment to delivering high-quality outcomes
Strong practical experience with the Secure Shell (SSH) protocol and remote server management, including key-based authentication, session management, and SSH tunnelling/port forwarding in a production environment
Experienced in the optimisation and maintenance of server infrastructure and virtualisation platforms
Desirable
Experience in an MSP or similar environment
Additional European languages
Proactive attitude and a drive to take initiative
Stakeholder awareness and an understanding of client and business priorities
Project delivery experience and a continuous learning mindset
About ASK4
Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries.
The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.
ASK4 Rewards
Bonus Scheme (profit share)
Birthday day off
Flexible Holiday scheme
Hybrid working
Increased Holiday based on length of service
Recognition scheme
(Please note, benefits may vary depending on employee location)
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ASK4Privacy Statement
The following explains how we ASK4 (Controllers) intend to use the information you provide in your application, along with your rights, our reasons for requesting it and who will have access to it.
As defined by the General Data Protection Regulation (GDPR) ASK4 is the Data Controller and ultimately responsible for ensuring the data you provide is kept secure, processed correctly and that you understand your legal rights in relation to the data you provide.
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Details you provide in this application:
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Where you exercise your right to object or withdraw your consent we may process your personal data without your knowledge or consent where we are permitted or required by law or regulatory requirements to do so. In such a case, we will not process more personal data than is required under the circumstances.
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ASK4 can exercise the right to update this policy as and when required.
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