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Client Account Administrator

Salary £24,570 - £27,000
Location Sheffield
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Looking for a role that values your attention to detail and proactive problem-solving?

Are you ready to join a dynamic team where your organisational skills truly make an impact?

Do you enjoy collaborating with teams to deliver outstanding client service?

Interested? Find out more about working for ASK4 here.

This is a Hybrid role based out of our Sheffield Office.

Play a crucial role part within the Client Account Management function focusing on important Client Service requests and key administrative tasks to ensure our clients and customers continue to receive the first class service ASK4 are known for. This role has a direct impact on maintaining client satisfaction and provides the opportunity to work with internal stakeholders across the organisation as a voice for the customer.

What you’ll be doing:

  • Update and maintain client records and key contacts to ensure effective communication between ASK4 and clients.
  • Log and track client risks and issues to help Client Account Managers proactively manage potential escalations.
  • Monitor contract renewal dates and provide early alerts to the Account Management Team.
  • Gather competitive and market intelligence from newsletters and press releases to support client strategy discussions.
  • Coordinate client escalations by logging issues and following up until resolution.
  • Assist with preparing Client Service Review reports.
  • Handle ad hoc client communications via Mailjet.
  • Support the Account Management Team with small projects.
  • Manage shared inboxes and serve as a contact during team absences.

Our ideal candidate will have experience of: 

  • Providing excellent customer service with strong communication and interpersonal skills.
  • Managing and maintaining client records, contracts, and service documentation accurately and with attention to detail.
  • Using Microsoft 365 applications, including Excel, to manage data and reporting efficiently.
  • Administering shared inboxes and managing client correspondence with professionalism and responsiveness.
  • Ensuring data integrity across multiple systems and platforms through strong organisational skills

Any questions you have about the role, or your suitability please email careers@ask4.com.

At ASK4 we are proud to be an equal opportunities employer. We value an inclusive culture and do not discriminate. Our hiring outcomes and commitments are based upon your talent and experience. If you would like to request this advert in other formats please contact careers@ask4.com for assistance.

About ASK4

Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries. 

The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.

ASK4 Rewards

Bonus Scheme (profit share)

Birthday day off

Flexible Holiday scheme

Hybrid working

Increased Holiday based on length of service

Recognition scheme

(Please note, benefits may vary depending on employee location) 

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